Let’s Get You to the Right Medicare Contact Options
For Specific Medicare Questions and Information
Shopping for a Medicare Plan
Contact an MVP Medicare Advisor seven days a week, 8 am–8 pm, Eastern time. From April 1-September 30, call Monday-Friday, 8 am–8 pm.
Call 1-800-324-3899 (TTY 711)24/7 Nurse Advice Line
Our nurses can help you understand treatment options, prepare for doctor visits, and answer health-related questions.
Call 1-800-204-4712Other Contact Information
Use the MVP Customer Care contact form, or find the information you need below.
MVP Medicare Members
MVP Medicare Customer Care Center: 1-800-324-3899
TTY 711, fax: 1-585-327-2298
Seven days a week, 8 am to 8 pm (ET)
From April 1–September 30, call Monday–Friday, 8 am to 8 pm
UVM Health Advantage Members
MVP Medicare Customer Care Center: 1-800-665-7924
TTY 711, fax: 1-585-327-2298
Seven days a week, 8 am to 8 pm (ET)
From April 1–September 30, call Monday–Friday, 8 am to 8 pm
MVP DualAccess Members
MVP Member Services/Customer Care Center: 1-866-954-1872
TTY 711
Seven days a week, 8 am to 8 pm (ET)
From April 1–September 30, call Monday–Friday, 8 am to 8 pm
Mailing Address for Customer Care Center
MVP Medicare Customer Care Center
625 State St
Schenectady, NY 12305
Coverage Determinations and Formulary Exceptions
To request a coverage determination or formulary exception, call us at 1-800-665-7924. You can fax related documents to 1-800-401-0915.
Grievances, Initial Determinations, Exceptions, and Appeals
You may file a grievance or appeal or request an exception to our policies.
Need Help? You Are Not Alone!
all or text to receive free, confidential support.
MVP Crisis Hotline
1-833-787-9687
Crisis Text Line
Text HELLO to 741741
National Suicide Prevention Lifeline
1-800-273-TALK (8255)
Or call, text, or chat to 988
For Information and Referral to Community Resources and Programs
Already a Member?
The fastest way to get the answers you need is to sign in. You can also call the Customer Care phone number on the back of your Member ID card.
